1. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Malaysia.
2. REFUND POLICY
2.1 Full Credit Refund may only be provided where the land search submission has not been processed by Ezlaw International Sdn Bhd. Service Provider retains the right at its discretion to determine if the land search is entitled to a full refund.
2.2 Partial Credit Refund is available only for Land Office Disbursement which is a sum of fee payable to the respective land office. For Penang (Official Land Search & CTC Title), Service Provider will not refund land office disbursement into the client’s EasyLaw account if the land search is Tak Wujud / Batal as the Land Offices has a no-refund policy. For other states, we will refund land office disbursements into customer’s account if the land search is Tak Wujud / Batal if customers have replied to our email within 7 days from the date of receiving the email from Ezlaw International Sdn Bid notifying the status of the ‘ Tak Wujud’ or ‘Batal’ land search. No credit refund is provided if there is no reply within 7 days.
2.3 Malaysia Sales & Service Tax (SST) is strictly non-refundable in any form such as cash, EasyLaw credit and etc.
3. DUTIES AND RESPONSIBILITIES OF CUSTOMER
3.1 Customers shall be responsible to ensure that the data provided in the land search form prior to submission of land search is accurate.
3.2 Service Provider shall not be liable for any invalid land search’s when the land search is conducted based on the land search form submitted through the service provider website or/and any application (including mobile).
3.3 Service Provider shall not liable to recheck on the land search request with the wrong information submitted through the service provider website or/and any application (including mobile). Service Provider will only Partial Refund the land office disbursement subject to Clause 2 above.
3.4 Service Provider conducts the land search based on the data submitted through the land search form. Any other documents, attachments, or pictures provided by Customers are solely for Customer's reference.
4. EASYLAW DISPATCH CHARGES
4.1 EasyLaw Dispatch Charges are non-refundable and no credit refund if the land search has been processed by Service Provider. Customers shall be responsible to ensure that the data provided in the land search form prior to submission of land search is accurate.
4.2 Service Provider shall not be liable for any invalid land search result when the land search is conducted based on the information submitted by customers through the Ezlaw International Sdn Bhd website or/and any application (including mobile).
5. LAND OFFICE DISBURSEMENT
5.1 By submitting a land search request on Ezlaw International Sdn Bhd website, customers have accepted and acknowledged the price of the land office disbursement, and this payment is made to the respective land office.
Ezlaw International Sdn Bhd reserves the right to make changes to our pricing, policy, and any other amendment at Ezlaw International Sdn Bhd's sole discretion without prior notice. Notice may be given in the Announcement Board.