Refund Policy

 

REFUND POLICY: 

1. EasyLaw Credits

1.1 The customer upon purchasing the credit from Ezlaw International Sdn Bhd, the credit is non-refundable and non-transferable to any bank accounts or E-Wallets or any equivalent portal. The credit is solely for Ezlaw International Sdn Bhd's land search service.

1.2 There is no expiry date on the credit.

2. Land Search

2.1 Full credit refund may only be provided where the land search submission has not been processed by Ezlaw International Sdn Bhd. Ezlaw International Sdn Bhd retains the right at its discretion to determine if the land search is entitled to a full refund.

2.2 Partial credit refund is available only for Land Office Disbursement which is a sum of fee payable to the respective land office. For all states, we will refund land office disbursements into your EasyLaw account if the land search is Tak Wujud / Batal provided you have replied to our email within 7 days from the date of receiving the email from Ezlaw International Sdn Bhd notifying the status of the ‘Tak Wujud’ or ‘Batal’ land search. No refund is provided if there is no reply within 7 days.

3. EasyLaw Service Charges

3.1 EasyLaw Service Charges are non-refundable by cash and no credit refund if the land search has been processed by Ezlaw International Sdn Bhd. Customers shall be responsible to ensure that the data provided in the land search form prior to submission of land search is accurate.

3.2 Ezlaw International Sdn Bhd shall not be liable for any invalid land search result when the land search is conducted based on the information submitted by customers through the Ezlaw International Sdn Bhd website or/and any application (including mobile).                

4. MALAYSIA SALES & SERVICE TAX (SST)

4.1 Malaysia Sales & Service Tax (SST) is only applicable for EasyLaw Service Charge and Courier & Handling Fees. Land Office Disbursement is not applicable for SST. 

4.2 Malaysia Sales & Service Tax (SST) is strictly non-refundable in any form such as cash, EasyLaw credit and etc.   

5. DISCLAIMER

5.1 Ezlaw International Sdn Bhd reserves the right to make changes to our pricing, policy, and any other amendment at Ezlaw International Sdn Bhd's sole discretion without prior notice. Notice may be given in Announcement Board.

CONTACT US:

If you have any questions about our Refunds Policy, please contact us:

  1. Email: Hello@EasyLaw.com.my
  2. Contact: bit.ly/myeasychat

REFUND POLICY: 

1. EasyLaw Credit

1.1 The customer upon purchasing the credit from Ezlaw International Sdn Bhd, the credit is non-refundable and non-transferable to any bank accounts or E-Wallets or any equivalent portal. The credit is solely for Ezlaw International Sdn Bhd's land search service.

1.2 There is no expiry date on the credit.

2. Land Search

2.1 Full credit refund may only be provided where the land search submission has not been processed by Ezlaw International Sdn Bhd. Ezlaw International Sdn Bhd retains the right at its discretion to determine if the land search is entitled to a full refund.

2.2 Partial credit refund is available only for Land Office Disbursement which is a sum of fee payable to the respective land office. For all states, we will refund land office disbursements into your EasyLaw account if the land search is Tak Wujud / Batal provided you have replied to our email within 7 days from the date of receiving the email from Ezlaw International Sdn Bhd notifying the status of the ‘Tak Wujud’ or ‘Batal’ land search. No refund is provided if there is no reply within 7 days.

3. EasyLaw Dispatch Charges

3.1 EasyLaw Dispatch Charges are non-refundable by cash and no credit refund if the land search has been processed by Ezlaw International Sdn Bhd. Customers shall be responsible to ensure that the data provided in the land search form prior to submission of land search is accurate.

3.2 Ezlaw International Sdn Bhd shall not be liable for any invalid land search result when the land search is conducted based on the information submitted by customers through the Ezlaw International Sdn Bhd website or/and any application (including mobile).   

4. MALAYSIA SALES & SERVICE TAX (SST)

4.1 Malaysia Sales & Service Tax (SST) is only applicable for EasyLaw Service Charge and Courier & Handling Fees. Land Office Disbursement is not applicable for SST. 

4.2 Malaysia Sales & Service Tax (SST) is strictly non-refundable in any form such as cash, EasyLaw credit and etc.   

5. DISCLAIMER

5.1 Ezlaw International Sdn Bhd reserves the right to make changes to our pricing, policy, and any other amendment at Ezlaw International Sdn Bhd's sole discretion without prior notice. Notice may be given in Announcement Board.

CONTACT US:

If you have any questions about our Refunds Policy, please contact us:

  1. Email: Hello@EasyLaw.com.my
  2. Contact: bit.ly/myeasychat